1. Gift Cards
    Femme de Cupcakes Gift Cards are redeemable for merchandise at any www.femmedecupcakes.com.
    No fees of any kind will be imposed on purchasers or recipients of Gift Cards.
  2. Returns
    You may not return or cancel your Femme de Cupcakes Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact customer service at info@femmedecupcakes.com prior to the delivery date selected during the purchase process.
  3. Lost or Stolen Gift Cards
    If you suspect that someone has copied or stolen your Gift Card, contact customer service at info@femmedecupcakes.com immediately. Gift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.
  4. Limitations
    Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused Gift Cards may not be transferred.
  5. Risk of Loss
    Ownership and risk of loss of Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen Gift Cards. If you have any questions, please see contact our customer service at info@femmedecupcakes.com.
  6. Femme de Cupcakes Gift Card Customer Service
    If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact customer service at info@femmedecupcakes.com. Please refer to your order number, or be ready to supply your email address.
  7. Delivery of Gift card
    We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact our customer service at info@femmedecupcakes.com if you suspect the recipient did not receive his/her Gift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
  8. Reasons for Failed Delivery
    If you have confirmed the recipient's email address but the Gift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
    1. Spam filter blocked email or routed it to a bulk/spam folder
    2. Recipient's firewall blocked the email
    3. Email inbox is over size limit
    4. Invalid email address
      If you need further assistance, contact our customer service at info@femmedecupcakes.com. Please refer to your order number, or be ready to supply your email address.
  9. Personalized Messaging
    If you wish to add a personal message to a Gift Card, simply type your message in the Message field on the Gift Card.
    Personal messages are limited in length to the space provided on the Gift Card.
    There is no additional charge to include a personalized message.
    We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.